About Us


The Graduate School is committed to advancing academic excellence in graduate and postdoctoral education and training. We have several departments that can assist you with questions regarding professional development activities, administrative processes, and graduate student success initiatives. 


Office Hours: 8 A.M. to 5 P.M., Monday through Friday 
Campus Location: GSR 2.116


Questions regarding admissions, transcripts and recruiting.

decorative admission image left
decorative admissions image left

Administrative Support Operations

The administrative staff oversees our application system, customer relations manager, account management, reconciliation, forms, and student petitions among many other responsibilities. This team is typically behind the scenes of The Graduate School but their responsibilities are the driving force.

For any questions, please contact our student service specialist at (210) 458-4331.

Ambika Mathur

Ambika Mathur, Ph.D.

Senior Vice Provost for Graduate and Postdoctoral Studies and Graduate Dean

(210) 458-4331

Ginger Hernandez

Ginger Hernandez, M.Ed.

Senior Manager of Administrative Support Operations

(210) 458-6878

Responsible for:

  • Primary manager of day-to-day administrative operations
  • Supervise front desk operations and processes related to Graduate School documents
  • Point of contact for academic policy questions
Gabrielle Zepeda

Gabrielle Zepeda, M.A.

Administrative Associate II

(210) 458-7406

Responsible for:

  • Oversees Graduate School documents and provides support for academic policy inquires
  • Point of contact for Senior Vice Provost and Dean of the Graduate School
  • Point of contact for Graduate School travel
  • G.R.A.D. Space Coordinator
Jake Sullivan

Jake Sullivan

Administrative Associate I

(210) 458-4331

Responsible for:

  • Point of Contact for Departmental Purchasing
  • Assists with Departmental Budgeting
  • Assists with Front Desk Operations
Clarissa Benavides

Clarissa Benavides

Administrative Associate I

(210) 458-4331

Responsible for:

  • Front Desk Operations
  • Point of contact for Graduate Council and Petitions for Reinstatement
  • Assists with Graduate School documents